Team Lead HR Operations (f/m/d)

About the Role

As Team Lead HR Operations, you are the operational anchor and execution driver of our People engine across German and global entities. You balance empathetic team leadership with end-to-end accountability for operational delivery, adherence to service SLAs, high data quality standards, and continuous process evolution.

You lead a team of three (2 HR Operations Specialists, 1 HR Coordinator), with focus split across Team Leadership & Governance (40%), Hands-On HR Operational Execution (40%), and Process Optimization & AI Adoption (20%).

Key Responsibilities

Team Leadership & Operational Oversight

• Hold ultimate accountability for accuracy, timeliness, and legal compliance of all HR Operations workflows across global entities
• Define, monitor, and enforce SLAs for employee inquiries and internal requests, fostering a solution-oriented service culture
• Actively oversee task distribution, monitor team capacity, and manage individual performance
• Coach and mentor direct reports; address skill gaps and support development
• Oversee creation and maintenance of operating procedures and internal documentation to eliminate single points of failure
• Ensure international HR lifecycle processes maintain quality and premium employee experience across all markets
• Act as primary escalation point for team or employee issues; constructively manage resistance during process changes

Core Hands-On HR Operations

• Execute payroll runs, legal contract architecture, and onboarding & offboarding best practices
• Enforce robust SOPs and maintain internal knowledge base
• Collaborate with cross-functional partners (IT, Finance, Office, Legal, Business) to operationalize workflows

Process Optimization & AI Adoption

• Drive automation and AI implementations to scale process infrastructure as company grows
• Lead continuous process evolution toward modern, global-first operations

About You

This role is designed for someone with ambition to elevate HR Operations toward a modern, global-first, zero-backlog setup. You lead by working alongside your team in daily operations while setting clear performance expectations and navigating constructive change discussions.