Director of Engagement & Retention

About Ansible Health

Ansible Health is a venture-backed, physician-led virtual medical group transforming how healthcare is delivered for patients with chronic diseases. Our diverse team of clinicians, engineers, and healthcare executives—drawn from Columbia, Johns Hopkins, Google, Amazon, and other leading institutions—combines digital theranostics with expert human care to enable holistic chronic disease management in patients' homes and communities.

We focus on COPD, CHF, and other chronic cardiac and pulmonary conditions. Our mission empowers patients to live longer, healthier, more fulfilling lives through meaningful outcomes: reducing emergency department visits, hospital admissions, and mortality. Our track record: 90% patient satisfaction, 82% reporting improved symptoms, 103% increase in physical fitness, and 45% reduction in ER usage and hospitalization.

Position Summary

The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes in Ansible Health's virtual care programs. This leader owns the full patient lifecycle from onboarding through long-term retention, leveraging data analytics, behavioral science, and cross-functional collaboration to reduce churn, increase program adherence, and maximize clinical and financial value.

This high-impact role operates at the intersection of operations, clinical care, product, and data—ideal for a strategic operator passionate about chronic disease management who understands that sustained patient engagement is the linchpin of value-based care.

Key Responsibilities

Engagement & Retention Strategy

• Own the end-to-end patient engagement and retention strategy across the full lifecycle—from initial onboarding and early activation through sustained participation and graduation
• Develop and manage a Patient Lifecycle Model enabling segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to chronically ill populations
• Define, track, and report on core retention KPIs: enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes
• Build and iterate proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment

Cross-Functional Leadership

• Partner closely with clinical teams—nurse practitioners, respiratory therapists, exercise physiologists, and care managers—to embed engagement best practices into clinical workflows and protocols
• Collaborate with product and technology teams to design, test, and scale engagement features within the digital platform
• Work with data and analytics teams to develop predictive models identifying disenrollment risk and optimizing intervention timing and messaging