Director, Order to Cash

About the Role

We are seeking a strategic and operationally minded Director, Order to Cash to join our Accounting team. Reporting to the SVP, Corporate Controller, this role owns the end-to-end Order-to-Cash function — revenue operations, billing, collections, and payment settlements — for 8am.

This role combines strategic process ownership with hands-on operational leadership. You'll take a function that already has strong revenue accounting and make it more scalable, more automated, and more connected to the rest of the business. The revenue function spans both payments-based revenue and SaaS/subscription revenue. You will own processes end to end, build and develop high-performing teams, and lead initiatives that materially improve cash flow, customer and merchant experience, and efficiency across the business.

What You'll Do

• Own end-to-end billing, invoicing, collections, and payment settlement across subscription and transaction-based revenue, including reconciliation of payment transactions and merchant settlements.
• Lead operational oversight of the revenue function, covering both SaaS/subscription revenue and payments-based revenue, and partner with the Accounting Manager on ASC 606 revenue recognition.
• Build a collections strategy that drives down aged receivables and improves recovery rates across customer and merchant segments.
• Select and improve billing, collections, and payment tools (Stripe, Workday, Salesforce, TSYS, Zuora), and build documented processes that cut manual work and error risk.
• Hire, mentor, and develop a team of managers and specialists across billing, collections, and payment operations, and set KPIs and service-level goals they're accountable to.
• Act as the go-to partner for Sales, Customer Success, Product, Engineering, and Risk on billing, collections, and payments, and represent Order to Cash in pricing and product decisions.
• Maintain strong internal controls across billing, collections, and settlements, and support audit and compliance work.
• Champion AI adoption across the team, using it to speed up close and reconciliation, cut manual work, and improve forecasting.

About You

• 7+ years of progressive experience leading billing, collections, payment operations, or revenue operations, ideally in fintech, payments, or SaaS.
• Experience building and leading teams, including managing other people managers.
• A track record of owning and improving end-to-end operational processes at scale.
• Revenue accounting exposure (ASC 606) across both SaaS/subscription revenue and payments/transaction-based revenue strongly preferred.
• Experience with payment processing, card networks, ACH, and payment processors like Stripe, TSYS, or Adyen.
• Comfort with ERP, billing, and CRM systems such as Workday, Zuora, or Salesforce.
• Strong analytical skills, advanced Excel, and hands-on experience using AI tools like Claude or ChatGPT to automate and improve workflows.
• Bachelor's degree in Accounting, Finance, Business, or equivalent experience; CPA is a plus.

About 8am

Founded in 2005, 8am (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. More than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. Recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row.

Why 8am

Our culture is shaped by continuous learning, genuine community, holistic wellness, and meaningful engagement. Core values: Work Smart, Win Fast; Outshine Ordinary; We Find a Way.

Benefits include:

• Health Insurance Coverage: Medical, dental, and vision plans, including 100% company-paid HDHP option
• Financial perks: Competitive compensation, annual bonuses, equity options, and 401(k) match
• Flexible Time Off, paid holidays, and parental leave program
• Wellness stipends, mental health support, and nutrition coaching
• Continuous learning through 8am.edu, leadership programs, and professional development funds
• Charitable matching gift program and paid volunteer time off
• Virtual and in-person team-building events and recognition programs

Position Details: Full-time, exempt position. Remote (US) or Hybrid (Austin, TX).