Product Manager, Patient Experience

Helix·October 6, 2026·

🌍 Remote · United States - RemoteFull-timeProduct Management

💰 $128,000 – $171,500/yr

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At a glance

Who can apply

United States

Work arrangement

Remote · United States - Remote

Employment type

Full-time

Experience

5+ years (as stated by the employer)

Salary

$128,000 – $171,500/yr · published by the employer

Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.

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Job Description

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA.

• Clearly define the customer problem before a single line of code is written — ensuring the team is always solving the right issue.
• Maintain a product vision that connects patient and health system needs to Helix's business growth, serving as the primary filter for what is worth building.
• Distill complex market signals, partner requirements, and user pain points into narratives that align stakeholders across the organization.

• Orchestrate AI tools and agents to synthesize market context, analyze competitive landscapes, and evaluate solution approaches in hours and days rather than weeks.
• Direct the idea-to-prototype cycle with urgency, ensuring solutions are user-tested quickly and roadmap pivots are evidence-based.
• Own the validation process: analyze stakeholder feedback and behavioral data to make immediate, informed decisions about product direction.

• Own and maintain a living roadmap — updated as evidence shifts, not on a quarterly calendar — and make high-stakes tradeoff decisions including what not to build when technical cost is low but cognitive cost to the user is high.
• Ensure the health of the Helix Hosted Consent product, including data privacy, security, and governance considerations within a regulated healthcare context.

• Collaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams to ship enhancements that meet user needs and business goals.
• Keep the delivery cadence healthy — unblocking the team before blockers become delays, and maintaining quality across the full product lifecycle.
• Bridge the gap between AI-driven speed and human alignment — distilling technical outputs into clear narratives that maintain stakeholder trust and drive executive buy-in.
• Lead a culture of high-integrity debate: challenge the idea, not the person, and move the team from discussion to conviction quickly.

• 5+ years of product management experience in highly cross-functional and/or customer-centric roles.
• Demonstrated AI fluency — you treat AI tools as a core part of your workflow, using them to accelerate discovery, analysis, prototyping, and communication.
• Working knowledge of the healthcare industry and regulatory landscape.
• You move from ambiguous problem to shipped solution without waiting for someone to hand you a plan — and you do it without losing sight of the user and KPIs.
• Excellent communication and interpersonal skills; you know how to say no while making it feel like an opportunity.
• Proven track record of successfully managing and improving user experiences for complex digital products.
• You build consensus and listen well, but you also drive hard decisions when consensus is not available.

• Familiarity with regulated environments, including HIPAA, CLIA/CAP, CCPA/CPRA.
• Experience with electronic health records, interoperability, and the US healthcare domain.
• Experience working closely with health systems or other enterprise healthcare partners.

• Learning velocity: Insights reach user-tested prototypes in days. AI time savings are reinvested into deeper customer learning, not absorbed into planning overhead.
• Strategic clarity: The customer problem and success criteria are defined with enough precision that the team is never uncertain about the objective — not a fixed plan, but a fixed North Star.
• Narrative quality: Complex tradeoffs and data-driven insights are distilled into clear, human-centric narratives. Success is measured by the speed of stakeholder alignment, not the volume of documentation produced.
• Judgment accuracy: Scope and prioritization decisions are consistently backed by evidence when available, and by business-informed intuition when not. The hit rate of shipped solutions that deliver measurable value matters more than feature volume.
• AI orchestration: You effectively use AI as a force multiplier across every competency — from writing specs to conducting data analysis to running competitive research. You automate the How so you can focus entirely on the What and the Why.

• Expected Helix Base: $128,000 - $171,500
• Expected Helix Discretionary Annual Bonus: 10% of your annual salary
• Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.

• Comprehensive Health Insurance with Date of Hire eligibility
  • Above average employer paid premium coverage
• 12 weeks Helix Paid Parental Leave option
• 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
• Comprehensive Well-Being Benefits
• Flexible PTO
• Remote options for many roles and a home office stipend

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.

Compensation