Senior Enterprise Customer Success Manager
💰 $70,000 – $110,000/yrMarket estimate · not provided by the employer
At a glance
- Who can apply
- Worldwide
- Work arrangement
- Remote · Worldwide
- Employment type
- Full-time
- Seniority
- Senior
- Salary
- $70,000 – $110,000/yr · market estimate
Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
About Accord
Accord is a Series A startup founded by proven leaders from Stripe, LinkedIn, and Google, on a mission to transform how Revenue Leaders drive Execution Excellence. The company has achieved:
- 100+ paying customers within 12 months of launch
- Partnerships with industry leaders including Samsara, Harvey.ai, Decagon, and Xactly
- 10,000+ users with strong G2 reviews
With hubs in Toronto and San Francisco, Accord is building a collaborative, high-velocity team dedicated to excellence in the craft of sales execution.
The Role
We're seeking a Senior Enterprise Customer Success Manager to own the full customer lifecycle for strategic accounts, including onboarding, implementation, adoption, expansion, and renewal. You'll be a true partner to revenue leadership at customers—CROs, VPs of Sales, RevOps, and Sales Enablement teams.
You will define how this function operates while executing it. You'll personally lead 8–12+ week transformational implementations and advise a portfolio of 10–15 matrixed enterprise accounts with 35–50+ active stakeholders per account spanning revenue operations, sales leadership, enablement, and frontline representatives.
Key Responsibilities
- Own the full customer journey: Lead onboarding, hands-on implementation (8–12+ weeks of change management), and adoption for enterprise customers from kickoff to go-live.
- Multi-thread complex organizations: Build and maintain relationships across 35–50+ stakeholders per account, including executive sponsors, champions, technical evaluators, and end users.
- Drive adoption and expansion by advising on best practices and leveraging product insights to increase customer value realization.
- Influence Accord's product and GTM strategy based on deep customer insights and feedback from your portfolio.
What We're Looking For
You thrive on ownership, love building deep relationships with revenue leaders, and want direct influence on both customer success and Accord's strategic direction. Ideal candidates bring experience managing enterprise customer lifecycles, navigating complex stakeholder environments, and driving transformational implementations in the revenue operations or sales enablement space.
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