Business Development Manager

About AfterShip

AfterShip is a Great Place to Work Certified, post-purchase SaaS platform transforming global eCommerce. Founded in 2012, the company unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one automation system. Over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—use AfterShip to reduce support costs, improve customer experience, and drive repeat purchases. The platform integrates seamlessly with Shopify, TikTok Shop, and 1,200+ carriers worldwide. AfterShip operates with 450+ employees across 8 offices in North America, Europe, and Asia.

Your Mission

Lead and scale AfterShip's outbound sales engine in North America as BDR Manager, reporting directly to the Head of Sales. You will own a team of 6–8 BDRs and drive accountability for pipeline generation: meetings booked, attended, and converted to revenue. This is a hands-on leadership role requiring you to coach live calls, refine sequences, and maintain high activity and quality standards daily. You'll run an established foundation—including ramp plans, comp structures, and vertical-specific sequences—while sharpening and scaling operations.

What You'll Do

• Lead, coach, and develop 6–8 BDRs, owning performance, career development, and quota attainment
• Own North America outbound pipeline forecasting, reporting meetings and opportunities weekly to sales leadership
• Maintain clear activity and quality standards across dials, emails, and social touches; address gaps directly
• Conduct daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development
• Build and refine outbound sequences, talk tracks, and objection handling by vertical, partnering with Sales Enablement and Product Marketing
• Own BDR onboarding and ramp programs, accelerating new hires to full productivity
• Report on pipeline metrics, conversion rates, and team KPIs with transparency and accuracy

What We're Looking For

• 3+ years managing sales development or outbound teams with consistent quota achievement
• Proven ability to scale teams from 2–3 to 6–8+ people while maintaining quality
• Track record building and optimizing outbound processes: sequences, call frameworks, and objection handling
• Sales coaching expertise with ability to give direct feedback and drive measurable improvement
• Deep knowledge of sales tools (Salesforce, HubSpot, or Outreach) and sales methodologies
• Strong communication and forecasting discipline; comfort with data-driven decision making
• Comfort in a fast-paced, competitive environment where activity and results matter

Work Location

This is a hybrid position requiring 4–5 days per week in the Lehi, Utah office. Outbound teams are built in person, and this role sits at the center of that culture.